Genpact Customer Support Service Desk Recruitment 2022

Genpact Customer Support Service Desk Recruitment 2022
  • From 0 to 2 year(s) of experience
  • ₹ 3,00,000 - 8,00,000 P.A.
  • Noida, Hyderabad/Secunderabad, Gurgaon/Gurugram

Genpact Customer Support Service Desk Recruitment 2022

Posted: 4 days ago

Company Name  Genpact
Job role  Customer Support Service Desk
Total vacancies
 Not mentioned
Qualifications  Any Graduate
Year of Passing
 Not mentioned
Job Location  Hyderabad
Salary   Per Annum Rs.3.0 LPA
Gender  Male-Females
Employment type  Full-Time
Fresher / Experienced  Both can apply
Selection Process  Online Test, Interview
Application mode  Online
Application fee
Apply Online Date  Already Started
Application Last Date  Not mentioned

Genpact Customer Support Service Desk Recruitment 2022 Job Description

Service Desk - Responsibilities
Level 1 support
Strong customer service orientation
Demonstrated ability to handle multiple tasks with little to no forewarning
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Document & add new issues/solutions to Knowledge Management Repository
Use of soft skills - Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally
Above all, take full ownership of the Incident from Creation to Closure

Genpact Customer Support Service Desk Recruitment 2022 Minimum qualifications

Graduate in any stream

Preferred Skills:
Good communication skills
Should have understanding of below Technical Skills:
Basic Networking
Win NT/2000
MS Office 2007, 2010
IE6 & IE8
OS - Win XP, Win7, Win 10
Outlook 2007, 2010, 2016

Role: Technical Support - Voice / Blended
Salary: 3,00,000 - 8,00,000 P.A.
Industry: IT Services & Consulting

Functional Area: Customer Success, Service & Operations

Role Category: Voice / Blended

Employment Type:Full Time, Permanent
Key Skills
L1 Support    Service Desk

UG: Any Graduate
Company Profile

Genpact Customer Support Service Desk Recruitment 2022 Genpact

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
Company Info
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