Genpact Customer Support Service Desk Recruitment 2022

Genpact Customer Support Service Desk Recruitment 2022

L1 SUPPORT_SERVICE DESK_HYD, HAFEEZPET, GURUGRAM, NOIDA LOCATIONS

• From 0 to 2 year(s) of experience
• ₹ 3,00,000 - 8,00,000 P.A.
• Noida, Hyderabad/Secunderabad, Gurgaon/Gurugram

Genpact Customer Support Service Desk Recruitment 2022

Posted: 4 days ago

Company Name	Genpact
Job role	Customer Support Service Desk
Total vacancies	Not mentioned
Qualifications	Any Graduate
Year of Passing	Not mentioned
Job Location	Hyderabad
Salary	Per Annum Rs.3.0 LPA
Gender	Male-Females
Employment type	Full-Time
Fresher / Experienced	Both can apply
Selection Process	Online Test, Interview
Application mode	Online
Application fee	Nill
Apply Online Date	Already Started
Application Last Date	Not mentioned

Genpact Customer Support Service Desk Recruitment 2022 Job Description

Service Desk - Responsibilities
Level 1 support
Strong customer service orientation
Demonstrated ability to handle multiple tasks with little to no forewarning
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Document & add new issues/solutions to Knowledge Management Repository
Use of soft skills - Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally
Above all, take full ownership of the Incident from Creation to Closure

Genpact Customer Support Service Desk Recruitment 2022 Minimum qualifications

Graduate in any stream

Preferred Skills:
Good communication skills
Should have understanding of below Technical Skills:
Basic Networking
Win NT/2000
MS Office 2007, 2010
IE6 & IE8
OS - Win XP, Win7, Win 10
Outlook 2007, 2010, 2016
PC/Laptop/Handheld/Printers

Role: Technical Support - Voice / Blended
Salary: 3,00,000 - 8,00,000 P.A.
Industry: IT Services & Consulting

Functional Area: Customer Success, Service & Operations

Role Category: Voice / Blended

Employment Type:Full Time, Permanent
Key Skills
L1 Support    Service Desk

Education
UG: Any Graduate
Company Profile

Genpact Customer Support Service Desk Recruitment 2022 Genpact

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
Company Info

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